Privacy Policy

The Responsible Dog Rescue CIC Limited (TRDR)

For the purposes of applicable data protection laws, the data controller of this website is The Responsible Dog Rescue CIC Limited (TRDR), a company registered in England under registered number 13090550 whose registered office is The Responsible Dog Rescue, 2 The Riffel, Woolton Park, Liverpool, L25 6DR.

This Privacy Policy explains the collection, use and disclosure of personal data through our website: https://theresponsibledogrescue.co.uk/ ("Website") and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy carefully to understand the ways in which we use, share and protect your personal data. We are committed to ensuring that your privacy is protected and respected.

What Personal Data do we collect?

Personal Data is information from which you can be identified as an individual, whether directly or indirectly, such as your name, address, email address, company name, phone number, or other information that is specific to you ("Personal Data").

TRDR may collect the following Personal Data:

  • Personal identification information, including name, date of birth, postal address, email address, phone number (work and home), link to your Facebook profile (if applicable);
  • Details of the veterinary surgeon you currently use or intend to use;
  • Confirmation of whether you own or rent your home;
  • The name(s) of any other individual living in your household; and
  • Details of allergies of any individual living in your household.

We may also collect some information about your internet visits, which are not directly connected to any personally identifiable information about you. This includes traffic data, location data, weblogs, history of resources accessed on our Website and information on what Websites you visited before accessing our Website.

We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How do we collect your Personal Data?

We use different methods to collect Personal Data from and about you including:

  • Direct interactions. You may give us your Personal Data by filling in forms or by corresponding with us by post, phone, email, SMS, Facebook messenger or otherwise. This includes Personal Data you provide when you:
    • Submit a completed application form to TRDR via our website;
    • Share information or documentation with us part of our home check process; and
    • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies (see below).
  • Third parties or publicly available sources. We may receive Personal Data about you from various third parties such as other animal rescues you have registered with and public sources.

How will we use your Personal Data?

We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you; or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
  • where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your Personal Data other than in relation to sending direct marketing communications to you via email or text message.

TRDR collects your data so that we can:

  • Process your application and liaise with you throughout the application process;
  • Process your charitable donations;
  • For internal record keeping;
  • To assist you with challenges you face with your fostered or adopted dog, including honouring our commitment for full lifetime rescue back up;
  • To administer and manage campaigns or petitions you may have signed up with us;
  • We may periodically send promotional emails about new campaigns or other information which we think you may find interesting using the email address which you have provided, where you have consented to being contacted for such purposes;
  • Submit your name, postal address and telephone number to the UK government when completing a formal notification, for the import of any dog(s) reserved by you for fostering or adoption, under the Import of Products, Animals, Food and Feed (IPAFF) system'
  • To provide you with feedback on the project you have chosen to donate to; and
  • To analyse and improve our Website.

How long will the Personal Data be held for?

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will retain your Personal Data for the duration of the time that a dog adopted or fostered from us is in your care. This retention period is required as the Personal Data is linked to our core values to provide rescue back up for life.

For further information on retention periods, please contact us using the details provided at the end of this Privacy Policy.

How do we store your Personal Data?

TRDR securely stores your data at https://www.sheltermanager.com.

Details of how sheltermanager.com stores your data securely can be found here:

sheltermanager.com - Frequently Asked Questions

Do we disclose of your Personal Data?

We will not share Personal Data collected through our Website with unrelated third parties, except as provided in this Privacy Policy. We may share Personal Data in the following situations:

  • where it is necessary to provide Personal Data to our trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the Website, database storage and management and donation processing, providing care for and transportation of dogs adopted or fostered by you, to the extent necessary to supply the services to you;
  • where it is necessary to provide selected third parties, including analytics and search engine providers that assist us in the improvement and optimisation of the Website;
  • where it is necessary to comply with the law or enforce any legal rights. For example, we may disclose information about you as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process, to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations; or
  • where we believe that we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation; or to protect the rights, property, or safety of us or others (including animals).

We may occasionally wish to share your Personal Data, including your email address, with our partner organisations as part of specific initiatives. Where this is the case, we will ask you for your consent in advance to share your Personal Data in this way. We will not share any of your Personal Data with our partner organisations unless you consent by opting-in.

What are your data protection rights?

You may wish to exercise one or more of the following legal rights. You can do so by contacting us using one of the methods set out at the end of this Privacy Policy.

  • The right to access. You have the right to request TRDR for copies of your personal data.
  • The right to rectification. You have the right to request that TRDR correct any information you believe is inaccurate. You also have the right to request TRDR to complete information you believe is incomplete
  • The right to erasure. You have the right to request that TRDR erases your personal data, under certain conditions.
  • The right to restrict processing. You have the right to request that TRDR restricts the processing of your personal data, under certain conditions.
  • The right to object to processing. You have the right to object to TRDR's processing of your personal data, under certain conditions.
  • The right to data portability. You have the right to request that TRDR transfers the data that we have collected to another organisation, or directly to you, under certain conditions.

Is a fee required?

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What do I need to provide?

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

What is the time limit to respond?

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you would like to exercise any of these rights, please contact us at our email: legal@theresponsibledogrescue.co.uk or write to us at: 2 The Riffel, Woolton Park, Liverpool, L25 6DR

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For reasons of system administration and to report aggregate information to our advertisers we may obtain information about your general internet usage by allowing third party companies to use cookie files which are stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service.

What types of cookies do we use?

We use the following types of cookie:

  • Strictly Necessary - these cookies are essential for our website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any Personal Data. If these cookies are blocked or disabled, some of the Site may not operate effectively.
  • Non-necessary — any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies.

How can you manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Should you choose to disable or block our cookies on your computer you will need to do this through your browser. Click on the 'Help' menu to learn how to manage your cookie preferences. Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive Personal Data on how to manage cookies.

Links to other Websites

Our Website may contain links to the websites of other companies and organisations which may be of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other Website. Therefore, we cannot be responsible for the protection and privacy of any Personal Data which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the Website in question.

Changes to our privacy policy

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This privacy policy was last updated on 18 October 2021.

How to contact us

If you have any questions about TRDR's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: legal@theresponsibledogrescue.co.uk

Or write to us at: 2 The Riffel, Woolton Park, Liverpool, L25 6DR

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that TRDR has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office (www.ico.org.uk), which us the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, please contact us in the first instance.